Frequently Asked Questions
Scan Pump $ave™ App
What devices support the Scan Pump $ave™ App?
For the best experience, use a device running Apple iOS 15.0 or Android 10 or greater.
The Scan Pump $ave™ App has asked if I wish to turn on location services. Why do I need to use location services?
Location services help improve your experience in finding nearby fuel stations, and, are used to validate your location as part of enabling the fuel refill process.
I no longer want to use the Scan Pump $ave™ App, what do I do?
Go to your profile in the app under Account Settings and select ‘Delete Account’. A confirmation email will be sent once your account is deleted. Note that deleting your account from the Scan Pump $ave App will also delete it from the OTR App.
Flybuys
Can I earn Flybuys points in the Scan Pump $ave™App?
Yes. Link your Flybuys account to the Scan Pump $ave™ App and choose Flybuys points as your preferred fuel reward. You’ll earn:
- 3 Flybuys points for every $1 spent on eligible fuel purchases made and paid for in the Scan Pump $ave™ App until 30 November 2026.
Flybuys points and Scan Pump $ave™ fuel discounts can’t both be earned on the same in-app fuel purchase
How many Flybuys points can I earn at Reddy Express?
In-store purchases
Scan your Flybuys card, Flybuys App or linked Scan Pump $ave™ App barcode to earn:
- 1 Flybuys point for every $2 spent on eligible fuel and shop purchases.
In-app purchases
If you’ve linked your Flybuys account and selected Flybuys points as your preferred fuel reward, you’ll earn:
- 3 Flybuys points for every $1 spent on eligible fuel purchases made through the Scan Pump $ave™ App until 30 November 2026
Which purchases don't earn Flybuys points?
Flybuys points aren’t awarded on some purchases, including:
- Tobacco and tobacco-related products
- Gift cards
- Charity donations
- Lottery products
- Trailer hire
Manual Car Wash
When will I receive my Flybuys points?
Points earned on eligible purchases are generally credited to your Flybuys account within 48 hours.
Can I scan my Flybuys card from the Flybuys App at Reddy Express?
Yes. You can scan your physical Flybuys card or digital Flybuys card from the Flybuys App when purchasing eligible items in-store.
If you’ve linked your Flybuys account to the Scan Pump $ave™ App, you can also scan your Scan Pump $ave™ App barcode to collect Flybuys points.
Can I earn Flybuys points when using Shell Card?
Yes. You can earn Flybuys points on eligible purchases when you pay with Shell Card and scan your Flybuys card.
Can I redeem a Coles fuel docket at Reddy Express?
No.
My Profile
How do I change my password?
The SPS App uses email-based OTP (One-Time Password) for login. You do not need a password to access the app.
What payment methods can I add?
Apple Pay, Google Pay, Visa, MasterCard, AMEX credit cards and Shell Card are accepted.
Can I make a default payment method?
Yes. In ‘My Profile’ under My Payment, select your preferred payment method.
How many payment methods can I add?
There’s no limit to the number of payment methods you can have attached to your account.
How do I opt out of promotional emails?
Deselect Email under Communication Settings in My Profile.
Troubleshooting
The app isn’t working. What should I do?
Try the steps again. If the issue persists, contact us via the app:
- Tap ‘Contact Us’ in the menu.
- Provide details including your device model, OS version, and the steps you took before the issue occurred.
If you are unable to access the app, please reach out to our team here.